Part A: Spot Dictation
Directions: In this part of the test, you will hear a passage and read the same passage with blanks in it. Fill in each of the blanks with the word or words you have heard on the tape. Write your answer in the corresponding space in your ANSWER BOOKLET. Remember you will hear the passage ONLY ONCE.

    Getting on well with colleagues, as anyone who works in an office knows, is a vital element in our working lives. Many office involve a great deal of time__________(1). One British study of 160 managers, for example, found that they spent between__________(2) of their time with other people._________(3) are first brought about by the formal system of work, but are elaborated in several ways by __________(4) of different kinds. It is essential for such relationships to develop if __________(5) is to succeed. And good relationships at work are one of the main sources of __________(6).

    Are the any ‘rules of relationships' that might the useful _________(7) of what to do and what not to do in your dealings with others?Some researchers have found that there are such rules. __________(8) people they generated a number of possible rules. Then they ___________(9) how important those rules were in twenty-two different kinds of relationships. These included __________(10), close friends, siblings and work colleagues as well as relationships between __________(11).

    Through studies and investigations the researchers discovered __________(12) that applied to over half of all these relationships.

1. __________(13).
2. look the other person in the eye during conversation.
3. Do not discuss what has been said __________(14) the other person.
4. Do not criticize the other person publicly.
5. Repay debts, __________(15) no matter how small.

    This doesn't mean that __________(16). It just means that they are seen as important. The ‘looking in the eye' rule, for example, is a crucial aspect of __________(17). It is very uncomfortable to have to talk to someone who __________(18) looks at you during the conversation. One needs to look at the person one is talking to to see if they're still attending and to __________(19). To signal interest, the listener has to __________(20) who is speaking.