Lesson 1:Taking a reservation over the phone.

Leo:Hi, I’m Leo

Mona:Hi, I’m Mona White

Jack:Hi, I’m Jack Webber.

Leo:Plaza Hotel, good morning. Leo speaking.
Mona:Ah yes, I’d like to book two rooms for myself and my father. Could you tell me the cost of a single room per night?
Leo:Certainly. A single room is 120 dollars American, per night.
Mona:Fine.
Leo:And when would you like the rooms?
Mona:From the 25th to the 28th of September.
Leo:Arriving the 25th of September and leaving on the 28th? Three nights?
Mona:That’s right.

Listen to Leo’s greeting with translation..

Leo:Plaza Hotel, good morning. Leo speaking.

Good morning
Good afternoon
Good evening

Leo:Plaza Hotel, good morning. Leo speaking.

Leo:Leo speaking
Mona:Mona speaking
Jack:Jack Webber speaking

Mona:Could you tell me the cost of a single room per night?

Leo:Certainly. A single room is \$120 dollars American, per night.

Leo:Certainly.

Certainly
Certainly

Certainly, sir.
Certainly, Mr Webber.
Certainly, Ms White.

Leo:And when would you like the rooms?

Mona:From the 25th to the 28th of September.

Leo:Arriving on the 25th of September and leaving on the 28th? Three nights?

Mona:That’s right.

Leo:

The second of July
July second

Leo:Plaza Hotel, good morning. Leo speaking.
Mona:Ah yes, I’d like to book two rooms for myself and my father. Could you tell me the cost of a single room per night?
Leo:Certainly. A single room is 120 dollars American, per night.
Mona:Fine.
Leo:And when would you like the rooms?
Mona:From the 25th to the 28th of September.
Leo:Arriving the 25th of September and leaving on the 28th?
Leo:Three nights?
Mona:That’s right.

Lesson 1:Taking a reservation over the phone.

Leo:Just a minute please. Yes, we have rooms available then. You require two single rooms?
Mona:Yes, thank you.
Mona:My name is Mona White.
Leo:And your father’s name, Ms White?
Mona:Jack Webber.
Leo:Could you spell the surname please?
Mona:Sure. W-E-double B-E-R.
Leo:Double P for Papa?
Mona:No, double B for Bravo

Leo:Yes, we have rooms available then. You require two single rooms?

Mona:Yes, thank you.

Mona:My name is Mona White.

Leo:And your father’s name, Ms White?

Certainly, Mr Webber.
Certainly, Doctor Brown.
Certainly, Ms White.
Certainly, Professor Black.
Certainly, Mrs Green.

Mona:Jack Webber.

Leo:Could you spell the surname please?

Mona:Sure. W-E-double B-E-R.

Leo:Double-P for Papa?

Mona:No, double B for Bravo

 A for Alfa. B for Bravo. C for Charlie. D for Delta. E for Echo. F for Foxtrot. G for Golf. H for Hotel. I for India. J for Juliet. K for Kilo. L for Lima. M for Mike. N for November. O for Oscar. P for Papa. Q for Quebec. R for Romeo. S for Sierra. T for Tango. U for Uniform. V for Victor. W for Whiskey. X for X-ray. Y for Yankee. Z for Zulu.

Mona:Yes, we have rooms available then.
Leo:You require two single rooms?
Mona:Yes, thank you
Mona:My name is Mona White.
Leo:And your father’s name, Ms White?
Mona:Jack Webber.
Leo:Could you spell the surname please?
Mona:Sure. W-E-double B-E-R.
Leo:Double P for Papa?
Mona:No, double B for Bravo

Would you like two nights or would you like three?
Certainly
Certainly