November 13

　　Dear Ms Goddard

　　With reference to your letter of November 3, I am writing to thank you for your kind invitation.

　　I would be very pleased to accept your invitation to visit Oxford and see Trackplus' production facilities. I would also be interested in meeting your colleagues at Head office, the design team in particular. I should also be delighted to accept your offer of arranging for me to see a play in the West End.

　　Unfortunately, due to a business trip abroad, I am unable to come to England at the end of November as you suggested. However, as I feel it is important that we meet before Christmas I would be grateful if you could tell me if the second week of December would be suitable for you?

　　I look forward to hearing from you again.

　　Yours sincerely

　　Paolo Fellini

　　MEMORANDUM

　　To: All members of staff, Northern Branch

　　From: K.J.L

　　Date: 5 December 2004

　　Subject: Personal Computers

　　The board urgently requires feedback on our experience with PCs in Northern Branch. I need to know, for our report:

　　1.What you personally use your PC for and your reasons for doing this. If you are doing work that was formerly done by other staff, please justify this.

　　2.What software you use. Please name the programs.

　　3.How many hours per day you spend actually using it.

　　4.How your PC has not come up to your expectations.

　　5.What unanticipated uses you have found for your PC, that others may want to share.

　　Pleas fax this information directly to me by 5 p.m. on Wednesday, 7 December.

　　If you have any queries, please contact my assistant, Jane Simmonds, who will be visiting you on Tuesday, 6 December. Thank you for your help.