BEC即剑桥商务英语证书考试,是剑桥大学考试委员会(UCLES)设立的。很多人误认为BEC考试针对是那些学与商务有关的专业人员的,其实不然。因为无论你学的专业是什么,都要在某个特定的商务环境中运用,BEC考查的正是这种普遍存在的商务环境中应具备的通识与能力。剑桥大学考试委员会设立BEC考试的目的是在全球范围内建立一个测试商界雇员英语水平的统一标准,使BEC证书被跨国公司和非英语国家的大公司用作商务英语测试标准,以评估在真实商务环境下雇员的英语水平,使人力资源部门能准确评估雇员商务英语的运用技能。因此,与我国的四、六级考试相比较,BEC考试更侧重对英语实际运用能力的考查。换句话说,BEC中的考查内容都是可以马上拿到实际工作中去的,不会出现所谓高分低能现象。

READING 1 hour

For each statement(1-7),mark one letter(A,B,CorD)on your Answer Sheet.

1、回答1-7题:

A

Interactive Training

Have you ever considered a career in training ?

Apply now to join one of our Interactive Training courses. All our trainers have had leading roles in Staff Development and they will demonstrate a variety of training techniques from individual to group involvement using drama. Course participants contribute with their experience in the discussions which follow each activity.

Guidance in designing a range of courses including Word Processing, Typing, Time Management and Accounting is provided.

Contact Ian Draper: Phone 23345454 Fax 2334 5778

B

Euromoney Trainee Scheme

Students interested in creating or selling financial products are invited to apply for six-month training schemes.

An expenses allowance is paid monthly to each trainee. At the end of the six months, trainees will be assessed on their aptitude and a selected number will be offered permanent employment at our central office.

Students wishing to apply should send a CV along with a 200-word summary on why they think they are suitable for this scheme.

Applications to: Euromoney, Unit 3, Dearing Commercial Estate, Singapore

C

Cercos High Technology Courses

Regardless of previous experience, if you are aged eighteen or over, Cercos' professional seven-week full-time training programme provides the gateway to employment in the rapidly expanding computer maintenance industry. Learn how to diagnose faults using the latest technological aids and to effectively and efficiently deal with problematic machinery and customers!

Contact John Segarro at 0772 4313 for application form and course contents.

D

Wizard Training Courses

Many people are confused by the arrangement of letters on a computer keyboard and never progress beyond tapping slowly away with two fingers. Our courses concentrate on training the fingers to find all the letters on the keyboard. Easy, short drills with three-letter words help you master the.skills of typing within a matter of days.

Phone 34254422 for costs and further details.

Apply for this course if you are interested in running courses in office skills.

2、This course will teach you how to repair computers.

3、Applicants must give reasons for wanting to join this course.

4、This course promises very quick results.

5、You will be shown a range of teaching methods on this course.

6、If you complete this course successfully,you may be given a job.

7、The organizers will cover some of your costs while you are on this course.

You will hear three telephone conversations or messages.

8、听录音:{MP3:/imgcache/attached/media/20140323/20140323110114_8492.mp3}

回答8-19题:

Order Ticket

8:30 a.m.10th July b.Golden

Information of Customer:

Name: Golden from rNA Industries

Address: (1)________London Street

Contact N0.: (2) ________

Information of Computers:

Type:876 models(3) ________cache on hard drive

Quantity: (4) ________.

Delivery Date:Tuesday morning 23 rd July

第(1)题:

9、第(2)题

10、第(3)题:

11、第(4)题:

12、Reservation Card

TO: br.Smith From:Linda

Date: 10th June Time:9:30 a.m

Information of Patients

Name: Green(5)_________

Symptom: something wrong with the(6) _________

Date of Meetin9:12th,(7) _________

Time for Meetin9:(8) _________

第(5)题:

13、第(6)题:

14、第(7)题:

15、第(8)题:

16、Bicycle Renting Registration

Date:8th April。

Time: 12:30

Bicycle Type: (9)________.Bikes

N0.of Bicycles:4

Period of Hirin9: (10) ________days

Hirer’S Name: (11) ________

Contact N0:837845-ex.Room(12) ________

第(9)题:

17、第(10)题:

18、第(11)题:

19、第(12)题:

Write 40-50 words.

20、· You are the factory manager of a car company. You are waiting for urgently needed components from your purchasing department.

· Write a note to Mr Grayson, the Assistant Purchasing Manager:

· enquiring about the reason for the delay

· stating when the components are needed

· suggesting a meeting to discuss future deliveries.

· Write 40-50 words.

In this part,the interlocutor asks questions to each of the candidates in turn.

You have to give information about yourself and express personal opinions.

21、In this part, the interlocutor asks questions to each of the candidates in turn.

You have to give information about yourself and express personal opinions.

Questions:

(1) Have you ever changed your name?

(2) What are the hobbies you pursue with your spare time?

(3) What's the most important skill nowadays?

In this part of the test,you are asked to give a short talk on a business topic.

22、In part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute.You have one minute to prepare, your ideas.

A: What is important when...?

Improving the staff's performance

· Training

· Transfer

B: What is important when...?

Choosing a new career

· Location

· Salary

C: What is important when... ?

Selecting a business magazine to read

· Cost

· Content

Write 120-140 words.

23、Your company requires a taxi firm that could use on a regular basis for staff and clients. Your secretary has selected two advertisements from the local newspaper.

· Look at the advertisements below, on which you have already made some handwrittennotes.

· Then, using all your notes. Write a proposal for your line manager, saying which firm you think your company should use.

· Write 120-140 words.

   WRITING 45 minutes

You will hea five short recordings.

24、(Questions 13-17)

·You will hear five short pieces.

·For each piece decide where the speaker is.

·Write one letter(A-H)next to the number Of the piece.

·You will hear the five pieces twice.

13.______

14.______

15.______

16.______

17.______

第(13)题

A.hospice

B.supermarket

C.bookstore

D.theatre

E.dining hall

F.furniture shop

G.driving school

H.school

25、第(14)题

A.hospice

B.supermarket

C.bookstore

D.theatre

E.dining halI

F.furniture shop

G.driving school

H.school

26、第(15)题

A.hospice

B.supermarket

C.bookstore

D.theatre

E.dining halI

F.furniture shop

G.driving school

H.school

27、第(16)题

A.hospice

B.supermarket

C.bookstore

D.theatre

E.dining halI

F.furniture shop

G.driving school

H.school

28、第(17)题

A.hospice

B.supermarket

C.bookstore

D.theatre

E.dining halI

F.furniture shop

G.driving school

H.school

29、(Questions 18-22)

·You will hear another five short pieces.

·For each piece decide who iS talking.

·Write one letter(A-H)next to the number of the piece.

·You wilI hear the five pieces twice.

18._______

19._______

20._______

21._______

22._______

第(18)题

A.a doctor

B.an editors

C.a teacher

D.a salesman

E.a Iawyer

F.an engineer

G.a judge

H.a guide

30、第(19)题

A.a doctor

B.an editors

C.a teacher

D.a salesman

E.a Iawyer

F.an engineer

G.a judge

H.a guide

31、第(20)题

A.a doctor

B.an editors

C.a teacher

D.a salesman

E.a Iawyer

F.an engineer

G.a judge

H.a guide

32、第(21)题

A.a doctor

B.an editors

C.a teacher

D.a salesman

E.a Iawyer

F.an engineer

G.a judge

H.a guide

33、第(22)题

A.a doctor

B.an editors

C.a teacher

D.a salesman

E.a Iawyer

F.an engineer

G.a judge

H.a guide

For each blank(8-12),mark one letter(A-G)on your Answer Sheet.

34、回答34-38题:

Every time a customer makes a purchase, the Jones and May Till do a lot more than just producing their change and a receipt. With the help of an advanced computer system the Tills feed the information to their central computers, which calculate what stock is needed. (8) They are then almost instantly able to organize the following day's or week's deliveries.

( 9 ) For example, food shelves do not sell out early on a Saturday as they used to and a wider range of goods are available on a Monday. Using advanced communication between stores, Head Office and suppliers, the computers work out what has been sold each day, what suppliers need to produce, and what should be delivered to stores the following day. (10) Fewer customers are disappointed and profits improve.

(11) When a new season's range of clothes goes into stores in a variety of colors, the computer system makes it possible to respond to sales data almost overnight and, for example, increase the production of clothes in faster-selling colors and sizes. On the occasion that an item is temporarily out of stock, information technology enables sales staff to tell customers immediately whether it is available from the distribution center. If it is, an order can be placed. (12)

So next time you are handed a Jones and May receipt you will know that the system is already reacting to your purchase and re-ordering the item you have just bought.

A.This involves serious delays and damages customer confidence.

B.Among the benefits for clothing is the fact that stores receive new deliveries according to their exact requirements.

C.This unusually responsive system provides benefits in terms of both customer service and profits.

D.This information is fed from there directly into the suppliers' computers,

E.The new system has halved the delivery time for customers down to 24 hours from 48 hours.

F.Such a quick and sensitive response ensures that the right amount of fresh food arrives at each store.

G.Their desktop computers can access sales data from the tills allowing them to change orders.

第(8)________

35、第(9)题________

36、第(10)题________

37、第(11)题________

38、第(12)题________

For each question(13-18),mark one letter(A,B,CorD)on your Answer Sheet.

39、回答39-44题:

The Importance of Good Communications

Effective communication is essential for all organizations. It links the activities of the various parts of the organization and ensures that everyone is working towards a common goal. It is also extremely important for motivating employees. Staff need to know how they are getting on, what they are doing right and in which areas they could improve. Working alone can be extremely difficult and it is much easier if someone takes an interest and provides support. Employees need to understand why their job is important and how it contributes to the overall success of the firm. Personal communication should also include target setting. People usually respond well to goals, provided these are agreed between the manager and subordinate and not imposed.

However, firms often have communication problems that can undermine their performance. In many cases,these problems occur because messages are passed on in an inappropriate way. There are, of course, several ways of conveying information to others in the organization which include speaking to them directly, e-mailing, telephoning or sending a memo. The most appropriate method depends on what exactly it is you are communicating. For example, anything that is particularly sensitive or confidential, such as an employee's appraisal, should be done face-to-face.

One of the main problems for senior executives is that they do not have the time or resources needed to communicate effectively. In large companies, for example, it is impossible for senior managers to meet and discuss progress with each employee individually. Obviously this task can be delegated but at the cost of creating a gap between senior management and staff. As a result, managers are often forced to use other methods of communication, like memos or notes, even if they know these are not necessarily the most suitable means of passing on messages.

The use of technology, such as e-mail, mobile phones and network systems, is speeding up communication immensely. However, this does not mean that more investment in technology automatically proves beneficial: systems can become outdated or employees may lack appropriate training. There are many communications tools now available but a firm cannot afford all of them. Even if it could, it does not actually need them all.The potential gains must be weighed up against the costs, and firms should realize that more communicationdoes not necessarily mean better communication."

As the number of people involved in an organization increase, the use of written communication rises even faster. Instead of a quick conversation to sort something out numerous messages can be passed backwards and forwards. This can lead to a tremendous amount of paperwork and is often less effective than face-to-face communication. When you are actually talking to someone you can discuss things until you are happy that they have understood and feedback is immediate. With written messages, however, you are never quite sure how it will be received what you think you have said and what the other person thinks you have said can be very different.

The amount of written information generated in large organizations today can lead to communication overload. So much information is gathered that it gets in the way of making decisions. Take a look at the average manager's desk and you will see the problem -- it is often covered with letters, reports and memos. This overload can lead to inefficiencies. For example, managers may not be able to find the information they want when they need it. Communication is also becoming more difficult with the changes occurring in employment patterns. With more people working part-time and working at home, managing communication is becoming increasingly complex.

In the first paragraph the writer recommends that communication with staff should include

A.some feedback on their job performance.

B.an explanation of how company targets have been set.

C.information on promotion prospects within the company.

D.an indication of which duties they can expect assistance with.

40、According to the writer, the best way of achieving effective communication is to

A.adapt the message to suit a particular audience.

B.make the content of messages brief and direct.

C.select the most suitable means of conveying a particular message.

D.ensure that information is targeted at the appropriate group of people.

41、What does the writer say about the communication options available to senior managers?

A.Sending memos to staff is one of the most efficient methods.

B.It is important to find the time to discuss certain matters with staff.

C.They should increase the range of options that they use.

D.Getting junior managers to talk to staff can create different problems.

42、What advice is given about the communication tools made available by technology?

A.Aim to limit staff use of certain communication tools.

B.Evaluate them in terms of the expenditure involved.

C.Select them on the basis of the facilities they offer.

D.Encourage more staff to attend training courses in their use.

43、According to the writer, a problem with written communication is that

A.the message can be interpreted differently to what was intended.

B.it can be easy for people to ignore the contents of a written message.

C.most people are more comfortable with face-to-face communication.

D.it is possible for correspondence to get lost within a large organization.

44、According to the article, what is the effect of receiving large amounts of written information?

A.It is counter-productive. "

B.It causes conflict in a company.

C.It leads to changes in work patterns.

D.It makes the main points more difficult to identify.

For each question(23-30),mark one letter(A,BorC)for the correct answer.

45、听录音,回答下列问题:

What the woman has to do at first is

A.to have some official papers.

B.to do some paperwork.

C.to do some popular work.

46、Some information the company has to furnish in the document are as follows except for

A.a short introduction Of the factory.

B.the company name and address.

C.who invest the company.

47、The company should submit the application

A.either in the name of the firm or an individual person.

B.in the name Of the firm.

C.in the name of the individual.

48、The document signed by the manager will be the

A.business permit Of the company.

B.application of the company.

C.introduction Of the company.

49、The company has to hand a statement written by the banks

A.regarding the credit and financial status of the company·

B.regarding the credit card and financial status of the country-

C.regarding the letter of credit and financial status of the country

50、The letter of attorney shall be signed by

A.only the manager。

B.company of Board.

C.each reDresentatues.

51、Regarding the form:

A.it must be filled out in two copies for each person.

B.it should be filled in two copies for each person.

C.it should be filled out in two copies by each person.

52、The woman will probably come a few days later

A.to get specified explanation.

B.to ask the man more questions.

C.to hand the man all the paperwork.

LISTENING 40 minutes(including 10 minutes' transfer time)

In this part of the test,you are given a discussion topic.

53、In this part of the test you are given a discussion topic. You have 30 minutes to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic.

For two candidates

Improving Company Culture

The company you work for is now re-assessing its existing corporate culture to improve its performance.

You have been asked to help co-ordinate the project.

Discuss the situation together and decide:

· what weaknesses can be identified in the company culture

· what effective solutions should be used to improve the core values.

For three candidates

Company Culture

The company you work for is now re-assessing its existing corporate culture to improve its performance.

You have been asked to help co-ordinate the project.

Discuss the situation together and decide:

· what weaknesses can be identified in the company culture

· what effective solutions should be used to improve the core values

· which aspects should be retained and encouraged.

Follow-on questions

·What do you think are the key values in a company culture?

·In what ways do you think organizational culture can be conveyed?

·How does a company’s culture affect its employees?

·Should companies always employ people with relevant work experience?(Why/ Why not?)

·Is it important for companies to provide onsite perks such as break rooms,gyms,elc.for their employees?(Why?/Why not?)

口语试题由三部分组成,采取形式为面试,有关商务话题的简短谈话和讨论。

For each question(19-33),mark one letter(A,B,CorD)on your Answer Sheet.

54、回答54-68题:

Office Angels Employment Agency

14-16 Lockhart Road

Wan Chai

Hong Kong

Tel 532 4365

Fax 532 4111

Dear Client,

Office Angels is advising businesses at as far ahead as possible to ensure guaranteed staff cover during holiday periods. There is now a ( 19 ) shortage of skilled secretarial and administrative staff and this is (20) to get worse in .the next twelve months.

Businesses which require staff with experience of specialist computer applications are the most at (21) . You are advised to (22) our agency well before the staff are actually needed to be certain of filling gaps with adequately (23) personnel. If you don't, it's almost (24) that you will be left without the skills needed to (25) your office running smoothly.

The ( 26 ) for the shortage of secretarial staff appears to be a combination of two ( 27 ) .

There has been an (28)in demand for secretarial services over the last few years, and at the same time there has been a (29) of students deciding to choose secretarial studies.

Office Angels Agency would (30) to emphasize that businesses should not underestimate the difficulty of (31) experienced temporary staff. It is also necessary to make the ( 32 ) that businesses should be prepared for the fact that they may have to pay more for this kind of (33) in the future.

第(19)处填写

A.hard

B.serious

C.sure

D.strong

55、第(20)处填写

A.hoped

B.wanted

C.expected

D.prepared

56、第(21)处填写

A.risk

B.chance

C.worry

D.difficulty

57、第(22)处填写

A.confirm

B.communicate

C.contact

D.command

58、第(23)处填写

A.lectured

B.aided

C.formed

D.trained

59、第(24)处填写

A.positive

B.correct

C.right

D.certain

60、第(25)处填写

A.save

B.keep

C.ensure

D.continue

61、第(26)处填写

A.reason

B.purpose

C.result

D.problem

62、第(27)处填写

A.articles

B.matters

C.factors

D.subjects

63、第(28)处填写

A.enlargement

B.increase

C.addition

D.upgrade

64、第(29)处填写

A.lack

B.need

C.requirement

D.few

65、第(30)处填写

A.request

B.desire

C.ask

D.like

66、第(31)处填写

A.achieving

B.obtaining

C.realizing

D.earning

67、第(32)处填写

A.point

B.idea

C.position

D.subject

68、第(33)处填写

A.offer

B.delivery

C.product

D.sewice

Read the text below about how consumers decide what to buy.(34-45)

69、回答69-80题:

Marketing Information

0 Sales and marketing messages are illegal if they falsely advertise prices,

00 performance capability, quality, or the other product characteristics, or

34 the buyer in what any way. A Western Canadian electronics firm was convicted

35 recently of bait-and-switch selling ( selling products with deceptive advertising).

36 This practice occurs when a company advertises at a very low price on a

37 product, but the customer has great many difficulty getting the special price.

38 Rather that, the company attempts to sell the customer a similar but

39 higher-priced product or offers a rain check that it will not be honored. This

40 tactic for attracting customers is a form of deceptive marketing. Furthermore,

41 sellers of services must also be cautious about how the language they use to

42 describe what they will do. Letters, reports, and proposals that they describe

43 services to be performed are interpreted as contracts in courts. Sales and

44 marketing messages must not make claims that cannot be verified, so that

45 language must not promise more than which intended.

the buyer in what any way. A Western Canadian electronics firm was convicted

70、recently of bait-and-switch selling ( selling products with deceptive advertising).

71、This practice occurs when a company advertises at a very low price on a

72、product, but the customer has great many difficulty getting the special price.

73、Rather that, the company attempts to sell the customer a similar but

74、higher-priced product or offers a rain check that it will not be honored. This

75、tactic for attracting customers is a form of deceptive marketing. Furthermore,

76、sellers of services must also be cautious about how the language they use to

77、describe what they will do. Letters, reports, and proposals that they describe

78、services to be performed are interpreted as contracts in courts. Sales and

79、marketing messages must not make claims that cannot be verified, so that

80、language must not promise more than which intended.